Pursuant to Section 14 of the Consumer Protection Act, you are hereby informed that in case any dispute arises between you as a consumer and us as an intermediary, you have a right to have the dispute resolved out-of-court. Act No. 634/1992 Coll., on Consumer Protection, provides that you are entitled to file a motion for out-of-court settlement (Alternative Dispute Resolution) with the Czech Inspection Authority (ČOI). For detailed information on alternative dispute resolution see the website of the Czech Inspection Authority www.coi.cz; on this website, there is available a form used for commencing alternative dispute resolution proceedings.
Consumers are also welcome to address requests for advice as to their consumer rights to the organization dTest, o.p.s.
In accordance with the Civil Code, limitation or lapse periods will not run during alternative dispute resolution proceedings, until one of the parties to the dispute refuses to continue in the dispute.
Supervision over compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is conducted by the Czech Inspection Authority (www.coi.cz).